Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please use our General Contact Submisson form to request a refund
  2. Mail your returned item to:
    Quartz By Chris, Inc
    PO Box 23
    Baptistown, NJ 08803
  3. Include in your package a signed letter stating the reason for your return.

Return Exceptions
Some items can not be returned. Merchandise that has been used or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
If your item is in like new condition, you may exchange your item for a different size or design. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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